Returns & Exchanges

Due to the perishable nature of our regeneratively raised meats, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our high quality standards, please contact us within 7 days for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your items to ensure they are frozen or cold to the touch and that the vacuum sealing is intact.

• 2.
  Document Issues

  If there is a problem with your shipment, take clear photos of the product and the shipping box, including the shipping label.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of the damaged or incorrect items to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request and issue a refund to your original payment method or arrange for a replacement shipment at no extra cost.